Winkle Transport
Winkle Transport

Winkle Terms of business and Insurance

Please find detailed below our terms and conditions. You will need to read through them as all moves are subject to, and bound by, our terms and conditions. Again, as always, should you have any questions regarding any element of our Terms and Conditions then please do not hesitate to get in touch. Please remember that the Terms and Conditions are in place to ensure a smooth move for everyone.

    1. Agreed quotes are subject to the following conditions:
    1.1 You must ensure that your goods are adequately packed and ready to go at the agreed time.
    1.2 You must also ensure that access to the property being removed from and to is smooth and that there are no delays. Waiting time is charged at £60.00 per hour, all part hours are payable in full and on the day of the move.
    1.3 Should the delay not be your fault, the charge will still be levied, however we can raise an invoice in the culpable party’s name for you to pass on to them in an effort to reclaim.
    1.4 Should your move take longer than what is deemed reasonable, additional charges will be levied and agreed on site between driver and customer.
  2. All quotes are given subject to availability.
  3. Quotes are valid one week from issue.
  4. Re-quotes are chargeable.
    It is the customer’s responsibility to ensure that adequate parking is available at both ends to ensure a swift removal. Winkle can provide traffic cones and advice if necessary. We can also, if available, park your removal vehicle outside the night before your move to make loading easier.
  6. It is the customer’s responsibility to ensure that all required parking permits are provided to Winkle on the day of your move before work commences.
  7. Any parking tickets received due to the customer failing to provide adequate parking arrangements will be charged to the customer.
  8. Also, due to new legislation, any parking tickets received at a later date through the postal system will still be charged to the customer.
  9. BOXES
    In an effort to recycle and reduce the amount of clutter in your new home, Winkle always re-attend the delivery address and collect all boxes and packaging materials used. We usually arrange to pop back two weeks after the move, once you have had time to unpack and get things straight. Boxes need to be broken down by the customer, preferably with a sharp blade, flat packed and prepared for collection by Winkle. Please call to arrange a convenient time.
    All deposits are non-refundable.
    Should you need to cancel a booking made for any reason a charge of £50.00 will be levied to cover administration costs.
  12. Any date changes are chargeable at £15.00 and are only permitted if we have availability.
    Winkle accept no responsibility for damage to either property or possessions once a member of staff has stated that removing items will or may incur damage.
  14. Any damages/insurance claims must be reported within 48 hours of the customer’s move.
  15. Customers must pay a £500 excess in the event of a claim, irrespective of the level of cover selected.
  16. All health and safety within the property being removed from and to is the responsibility of the customer.


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